Knowledge
Your agent learnsfrom what you already have.
Add your website, files, Q&A and past tickets. Your agent answers from them in every conversation, on every channel.
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Every source type
Start with what's already written
Most answers already exist somewhere. Add them in the format you have.
Website
Add one page, crawl the whole site or import a sitemap. Pick the pages to include before syncing.
Files
Upload PDF, Word or text files, like price lists, menus, policies or course catalogs.
Text snippets
Paste what isn't on your site, like holiday opening hours or internal notes.
Q&A
Write the exact answer to a question. Answers you revise are saved here too.
Past tickets
Add resolved Zendesk or HubSpot tickets so answers match how your team replies.
Add your website
Pick the pages, skip the rest
Crawl your site or import a sitemap, untick what the agent shouldn't read, and it syncs page by page.
- Single page, crawl or sitemap
- Folders you skip stay out on later syncs
- Every page shows its own sync status
Past tickets
Learn from how your team already answers
Connect Zendesk or HubSpot and add resolved tickets as knowledge. When a customer asks the same thing in other words, the agent answers the way your team did.
Revise answers
Fix an answer once
Spot a weak answer in Activity and click Revise answer. Your answer is saved as Q&A, and the agent uses it for similar questions from then on.
Always up to date
Change your site, not your agent
Turn on auto sync and every source re-syncs every 24 hours. Or sync all sources yourself whenever you publish something new.
- Turn auto sync on or off per agent
- Sync all sources in one click
- New and changed pages are marked in the list
FAQ
Frequently asked questions
Common questions about Takkie AI knowledge. Can't find yours? Send us an email.
You add your website, files, text or Q&A, and sync them. The agent answers from what you add.
PDF, Word (DOC and DOCX) and plain text files. You can also paste text snippets and write Q&A pairs.
Yes. Crawl the site or import a sitemap, then untick the pages or folders to skip. A folder you skip stays out on later syncs too.
Yes. Add past Zendesk or HubSpot tickets as knowledge, and the agent answers in line with how your team has handled similar issues before.
Open the conversation in Activity and click Revise answer. Your answer is saved as a Q&A source and used for similar questions.
Turn on auto sync and every source re-syncs every 24 hours. You can also sync all sources yourself from Knowledge.
Yes. The Playground has a preview chat, so you can try your instructions, knowledge and actions before you deploy.
Add your website in a minute
Start free, paste your site's URL and ask the agent your first question in the Playground.
7-day free trial on every paid plan