Actions
It doesn't just answer.It gets things done.
Turn on native actions for Shopify, helpdesks and messaging, or connect your own APIs and MCP servers. Your agent runs them mid-conversation.
7-day free trial on every paid plan
Every action, no code
Pick an action, describe when to use it
Each action is a form in the dashboard. Write when the agent should call it and it decides mid-conversation.
Shopify
Connect Shopify and the agent works with your store.
Get orders
Looks up a customer's order with its status and items.
Search products
Finds matching products in your catalog.
Get cart
Reads the items in the shopper's current cart.
Hand off to your team
When a person should take over, the agent passes it on.
Escalate to human
Opens a Zendesk or HubSpot ticket with the conversation.
Send email
Collects details in the conversation and sends an email.
Slack notify
Posts a message to a Slack channel.
Transfer call
Forwards a phone call to another number.
Your own systems
For anything that isn't built in, connect your own systems.
Server action
Calls your HTTP API with the data the agent collected.
MCP connection
Uses tools from an MCP server you connect.
Client action
Runs logic you define in the visitor's browser.
Custom button
Shows a button that links to any URL.
Smart escalation
Hands off with the full story
When the agent can't solve it, it opens a ticket in Zendesk or HubSpot. The conversation is attached and the ticket is assigned to the right teammate.
Set up
Turn on an action in a minute
Pick an action, check what it should do and save. It works in every conversation right away.
- Choose from the native actions or add your own
- Tell the agent when to use it in plain words
- Turn it off per channel, or pause it with one switch
Build your own
Your APIs and MCP servers
When there's no native action for your system, connect it yourself. No code needed in Takkie.
Server actions
Set the method, URL, headers and body, test the call, and choose which fields the agent may see.
MCP connections
Add an MCP server, pick the tools the agent may use, and require approval before sensitive ones run.
FAQ
Frequently asked questions
Common questions about Takkie AI actions. Can't find yours? Send us an email.
Yes. Connect Shopify and turn on the order action. For logged-in customers, the agent looks up the order and replies with its status.
Yes. Connect either helpdesk and turn on escalate to a human. The agent opens a ticket with the conversation and it is auto-assigned to the right team member based on the issue.
Yes. Beyond the built-in integrations, you can add custom actions that call any HTTP API, run logic on your website with client actions, or connect MCP servers. See the Developers page and docs for the REST API, Server Actions and SDK.
Yes. The agent can open a ticket in Zendesk or HubSpot, transfer a call, send an email, or notify your team in Slack.
MCP (Model Context Protocol) lets your agent call tools from an external server you connect in Actions — for example doc search, GitHub or maps. You choose which tools are allowed and can require approval before they run.
Yes. The Playground has a preview chat, so you can try your instructions, knowledge and actions before you deploy.
Yes. Install the official Shopify app with no code. The agent can then recommend products, check orders for logged-in customers and show the cart.
Turn on your first action today
Start free, connect Shopify or your helpdesk, and watch your agent check a real order in the Playground.
7-day free trial on every paid plan