Internal helpdesk
AI helpdesk for HR and IT
Answer HR and IT questions in Slack from your handbooks and guides. Escalate to the right teammate with a ticket when someone needs a human.
7-day free trial on every paid plan
Why Takkie AI
Why teams add an internal helpdesk agent
Employees ask the same HR and IT questions. Your agent answers from the handbooks and guides you add, and opens a ticket when it's time for a person.
Where your team already works
Deploy the agent in Slack so employees get answers without leaving the channel.
Answers from the handbook
Add your employee handbook and policies as knowledge, and the agent answers from them.
Step-by-step IT guides
Upload IT guides and how-tos, and the agent walks people through them with a link to the full doc.
Escalate with a ticket
Issues become tickets in Zendesk or HubSpot, auto-assigned to the teammate who handles that kind of problem.
Every employee's language
Answers in 60+ languages, for global teams and offices.
No code to deploy
Set up the agent in the app, add your knowledge, connect Slack and your helpdesk.
In action
From Slack question to answer
How your agent handles common HR and IT questions, with your handbook, IT guides and escalations.
What's included
Everything you need, in one agent
Whatever your business, this comes with Takkie AI.
Chat and voice in one agent
The same agent chats and talks in your website widget, and answers the phone.
A phone number in a few clicksNew
Claim a free US or CA number in the app, or bring your own through SIP or Telnyx.
60+ languages
Greets and answers every customer in their own language. Translate your widget in one click.
Actions without code
Checks orders, opens tickets in Zendesk or HubSpot, transfers calls, sends emails and notifies Slack.
No-code installs
Paste one script on any site to add the chat and voice widget.
One inbox to improve answers
Every conversation from every channel in one place. Turn a weak answer into a better one in one click.
FAQ
Frequently asked questions
Answers to common questions about Takkie AI for internal helpdesk. Can't find yours? Send us an email.
Yes. Connect Slack in the app and your team can ask HR and IT questions where they already work.
Yes. Add your handbook, policies and Q&A as knowledge, and the agent answers from what you publish.
Yes. Upload your IT guides and how-tos as files or sync them from your site, and the agent answers from them.
Yes. Turn on escalate to a human and the agent opens a ticket in Zendesk or HubSpot, auto-assigned to the right teammate.
More than 60, for chat and voice. The agent greets and answers in the visitor's or caller's language.
Yes. The agent can open a ticket in Zendesk or HubSpot, transfer a call, send an email, or notify your team in Slack.
You add your website, files, text or Q&A, and sync them. The agent answers from what you add.
No. You set up the agent, add your knowledge and turn on actions in the app. To go live, paste one script on your site, or connect WhatsApp, Telegram, Slack, or a phone number.
Let your team get HR and IT answers in Slack
Add your handbook and IT guides, connect Slack and Zendesk or HubSpot, and your agent is ready for its first question.
7-day free trial on every paid plan