Skills
Playbooks the agent loadsonly when it needs them
Keep the main instructions short. Write a Takkie AI skill for each job, like a refund, a size question or a booking, and the agent loads it when the conversation matches.
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Instructions
One long prompt gets worse. Skills don't.
Takkie AI skills stay out of the prompt until the conversation matches their description. The instructions for a refund never sit in the way of a size question.
Every playbook in the prompt
Refunds, sizing, bookings and complaints all live in one instruction field. The agent carries all of it on every message.
A short prompt, and skills beside it
The main instructions stay short. Each playbook stays filed until its description matches the conversation.
Write a skill
Four fields, and it's ready
Give the skill a name, describe when to use it, write the instructions and attach the actions it needs. Then ask the Playground and watch it load.
- The description is what the agent reads to decide
- Instructions enter the conversation only after it loads
- Switch a skill off without deleting it
Examples
Write one skill per job
These are examples you write yourself. Takkie AI does not ship them ready-made. Each one loads only when a customer asks for that job.
Refunds
When someone asks for money back. Attach an action that opens a ticket.
Size advice
When they ask what size to order. Attach an action that looks up the product.
Booking
When they want to reserve a time. Attach an action that shows a button.
Technical issue
When something is broken. Attach an action that opens a ticket.
Complaint
When they're unhappy with an order. Attach an action that escalates to a person.
Actions inside skills
Tools that show up only for their job
Attach an action to a skill and the agent can only run it once that skill loads. A refund ticket can't open in the middle of a size question.
FAQ
Frequently asked questions
Common questions about Takkie AI skills. Can't find yours? Send us an email.
A Takkie AI skill is a playbook with a name, a description, instructions and optional actions. The agent loads it only when the conversation matches the description.
Instructions always apply. A Takkie AI skill stays out of the prompt until the conversation needs it, so a refund playbook never sits in the way of a size question.
Takkie AI reads each skill's description and loads that skill when the conversation matches it. In the Playground you can see the skill load before the reply.
Yes. You can attach actions to a skill, and the agent can run those actions when that skill is loaded.
You add your website, files, text or Q&A, and sync them. The agent answers from what you add.
Yes. The Playground has a preview chat, so you can try your instructions, knowledge and actions before you deploy.
Write your first skill today
Start free, add a playbook for the question you answer most, and try it in the Playground.
7-day free trial on every paid plan